Despite the best-made plans, there’s always a chance that an event may no longer need a certain rental. Eventlyst allows each vendor to set their own rental cancellation policy. Here are the steps a vendor should take to issue a refund in light of their policy.
It’s important to note that there is not an automated process to issue a refund to the customer.
Why is this complicated?
It’s due to how the payment system is set up. Eventlyst issues payments to the vendors instantly upon processing the order. While Eventlyst can deposit payments automatically into the vendor’s account, for obvious security reasons, no payment system including Paypal will ever allow a withdrawal from the account by an outside party. That can only be initiated by the owner of the account – in this case, the vendor.
The vendor has two ways of issuing a refund to the customer.
Option 1: Refund The Customer Directly
- Calculate the refund amount (if not refunding 100%).
- Note: The refund can only be up to the full amount received by the vendor for the order (90% of what the customer paid for the item rental). The Vendor would not be able to refund the 10% order commission retained by Eventlyst.
- Inform the customer of your Refund Policy and of the amount they will receive back.
- Refund the customer directly (through any form of payment mutually agreed on by the vendor and customer).
Option 2: Refund Through Eventlyst Support
- Calculate the refund amount (if not refunding 100%).
- Note: The refund can be up to 100% of what the customer paid for the item rental. Eventlyst will be able to refund the 10% order commission.
- Inform the customer of your Refund Policy and of the amount they will receive back.
- Through PayPal, send your commission to support@eventlyst.com
- Tip: When sending, choose the “family and friends” option to reduce fees.
- Upon receiving your refunded amount, Eventlyst Support will issue the refund back to the client and let you know it has been processed.
- Inform the customer that the refund has been processed and that it should appear back onto their card within the next few days.
