Each vendor’s policy will be different so make sure you follow the below process with each of them individually.
Find the cancellation policy for your rentals in any of these locations. Vendors may choose to share it on multiple pages or may require you to reach out to them directly.
Always assume that if there is no cancellation policy provided then the sale is considered final and non-refundable unless otherwise agreed upon in writing with the vendor.
Reach out to the vendor directly to see if they have a policy that isn’t shared online. They will be happy to work with you on your specific situation.
By clicking the “I accept” checkmark when ordering your rentals, you as the customer take full responsibility to read and understand the vendor’s cancellation policy and agree to the vendor’s cancellation policies, and commit to abiding by the Rental Agreement.
Any changes to the contract, such as changing cancellation terms, should be discussed directly with the vendor so that a mutual agreement can be reached.
Most vendors, as an industry standard, will not allow cancellations within 24-72 hours of the rental period no matter the reason for the cancellation (canceled event, transportation issues, change of mind).
Vendors accrue costs in preparing items for each customer that include cleaning, assembling, packing, handling, and opportunity costs.
If you think you may need to cancel an order do so well in advance.
Eventlyst does not control the cancellation policy. We will abide by the vendor’s policy and can only assist with processing the refunds once the customer and vendor have agreed to the cancellation.
Any transaction and booking fees charged by Eventlyst are considered non-refundable.
It is the responsibility of the client to check with the vendor directly if there are any questions about the policy.