Lily Ivakhov

Florist & Designer

Founded by a love for beautifying events, big or small.

Contact Information:

Email: lilyivakhov@gmail.com

Instagram: instagram.com/cafeaulaitevents

Website: Cafeaulaitevents.com

If you have any questions please email us or use the contact form and let us know what items you are interested in. To get a delivery quote from our driver please include all information listed below. All deliveries must be confirmed at least 2 weeks in advance.

WE DO NOT SHIP ITEMS, LOCAL ORDERS ONLY

Rental Use:

• All items must be returned in the same condition it was given, clean and free of debris and in their original containers.
• You have 12 hours from pickup to notify us of any missing pieces or quality issues.
• Due to COVID, we will not be accepting any dirty dishes or used napkins. They must be laundered/washed prior to return.
• You will be responsible for damages outside of normal wear and tear, including but not limited to: deep scratches, stains, burns, broken pieces, missing items, missing hardware, broken hardware.
• If items were lost or stolen during your event, you will be responsible for the replacement cost.

Pickup Information:

• We are located by the freeway on Madison and Hillsdale. Specific address will be sent via email/ text the week of your rental order.
• Pickup is always free.
• You must bring proper transportation for the items you are renting, if you are unsure please ask. The dimensions for each item and how they are transported are in the descriptions of each item.
• If we assist in loading, we are not liable for any damage.
• Please be on time, if you are running late please notify us ASAP.
• All items must be returned within 4 days of pickup, unless special arrangements with me have been made. *If you are late for drop off with no arrangements you may be charged for another rental period for each 3-day period you are late. *

Delivery:

• You must contact us before booking to guarantee dates and times.
• Quote will include both Delivery & Pickup
• Delivery cost will start at $40 (minimum). We calculate based on miles and hourly time per person.
• Unloading will be within 10-15’ of the delivery vehicle. Additional charges apply for stairs.
• Must be a clear pathway for delivery.
• Delivered/Picked up within 1-2 hour time frames.
• Wait times over 15 minutes will incur fees at $1/minute.
• Delivery fee will not include the setup and placement of items. This must be scheduled and quoted in advance. 8’ wooden tables delivery will include the setup and breakdown of the table legs.
• A designated person must be there to accept delivery.
• Payment will be made 24 hours BEFORE delivery of items. If not paid, the order will not be delivered. We accept Paypal, Cashapp, Venmo, Zelle or can send you a payable invoice via email.

*Please include the following information for a Delivery quote:

1. Date of Delivery & Pickup
2. Desired Time Frame (1-2 hrs)
3. Exact Address

Refunds/Adjustments/Cancellation Policy:

• 100% of total order if cancelled within 24 hours of placing your order.
• 50% of total order if cancelled before 7 days before start rental date.
• 20% of total order if cancelled between 7-2 days before start rental date.
• There will be NO REFUNDS given for cancellations or no-shows* 48-0hrs before rental period.
• You can reduce up to 20% of your rental order and we must be notified at least 2 days in advance. Adding to your order is subject to availability of the items.

*If you do not show up to pickup your item when scheduled and do not reschedule with me, this is considered a 'no-show’.

Floral work

• Regular event work will require 50% up front deposit and final payment will be made 2 weeks before.
• Weddings will be quoted on special payment terms

Our general setup/breakdown fee is $30 per person/hour. Minimum 1 hour of setup.

We reserve the right to amend these policies at any time.